Shipping policy

Shipping Policy

Thank you for shopping with Stelloway! Here's everything you need to know about how we get your books to you.

Shipping costs
We offer free standard shipping on all orders — no minimum spend, no codes needed.

Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day. During busy periods such as holidays or promotions, processing may take an extra day or two — we'll always keep you informed if there's a delay.

Delivery times
Once your order has shipped, estimated delivery is 7–14 business days, wherever you are.

Please note delivery times are estimates and begin from the date of dispatch, not the date of order. While most orders arrive well within this window, occasional carrier delays, customs processing, or events outside our control can extend delivery times.

Tracking your order
As soon as your order ships, you'll receive a confirmation email with your tracking number. You can follow your delivery any time via the Track Your Order page or the link in your email. If your tracking hasn't updated for more than 5 business days, get in touch and we'll investigate with the carrier.

Customs, duties & taxes (international orders)
Orders shipped outside Australia may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

Wrong address or missed delivery
Please double-check your shipping address at checkout — we're unable to change the address once an order has been dispatched. If a parcel is returned to us due to an incorrect address or uncollected delivery, we'll contact you to arrange re-delivery.

Lost or damaged in transit
If your order arrives damaged or doesn't arrive within a reasonable time after the estimated window, contact us at support@stelloway.com with your order number and we'll make it right — whether that's a replacement or a refund.

Questions?
We're here to help at support@stelloway.com.