Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your book must be in the same condition that you received it — unread and undamaged, in its original packaging where applicable. You'll also need your order number or proof of purchase.

To start a return, simply contact us at support@stelloway.com with your order number and the reason for your return. Our team will reply with instructions on how to proceed. Please don't send anything back before contacting us — returns sent without prior approval cannot be accepted.

You can contact us at support@stelloway.com with any return question at any time.

Damages and issues
Please inspect your order when it arrives and contact us immediately at support@stelloway.com if your item is defective, damaged in transit, or if you've received the wrong item. Include a photo if you can — in most cases we'll send a replacement or refund right away, with no need to return the damaged copy.

Exceptions / non-returnable items
Digital products (such as ebooks and downloadable guides) cannot be returned once delivered. Gift cards are also non-returnable. If you're unsure about your specific item, just get in touch.

Exchanges
The fastest way to get what you want is to contact us at support@stelloway.com — we'll guide you through returning your current item and arranging the new one.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the condition you received it, and you'll need your proof of purchase.

Refunds
Once your return is approved, we'll notify you by email. Approved refunds are processed automatically to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@stelloway.com.